NOC Support Engineer | NOC Technician
A Network Operations Center or NOC is a centralized location for monitoring your networks. There IT authorities directly support the efforts of remote monitoring and management (RMM) software. NOC teams are profoundly utilized in the managed IT service space, and acts as an epic driver of service delivery for some managed service providers (MSPs).
NOC Technicians
Network Operations Center (NOC) experts give a system and network operations support in a 24x7 NOC. The NOC plays a key role in maintaining a highly available voice platform and a network spanning different sites - in a telecommunication software and cloud services sector.
NOC experts are familiar with network monitoring, investigating, and troubleshooting issues in a carrier-grade hosting environment running the latest VoIP platforms that deliver forefront solutions for large enterprise customers.
The expert will work alongside teams of systems integrators, network engineers, and software developers. Technicians will be acquainted with these zones and will be able to help in a variety of directions.
Essential Responsibilities include:
- Liaise with staff, property management crews, ISP's, and different sellers to ensure that change orders are especially very much, all around considered, and productivity executed through to the complete with minimal service blocks for all groups
- Perform important level and complete network monitoring, as well as exploring and diagnosing network, hardware, and ISP issues
- Hold fast to general and property explicit support level agreements (SLAs)
- Address and handle Tier 1 and outsourced/overflow support ticket accelerating
- Research and detecting timelier global/system-wide issues and acquaint or lift these with Tier 3 administrators for extra data and resolutions
- Use advanced knowledge on networks, arrangements and techniques, and best practices to educate and introduce solutions for clients
- Deliver consistent training and improvement of Tier 1 administrators
- Dig below the surface and discover trends in support tickets, investigate the basic reason, and take legitimate network operations
- Work closely with different divisions (installations, provisioning, sales, software, accounting, etc.) to guarantee that client requests/issues are facilitated and address ably
- Offer "front line" comprehension to Tier 3 authorities and support executives to ensure best practices and SOP's are made or acclaimed to achieve the most exceptional capability and agent satisfaction
- With strong attention to detail, audit quick documentation on issues, aggregate and gather information from various sources and analyze potential issues
Useful information on NOC Services Role in your business.
